Shipping
We aim to process and dispatch all orders as quickly as possible.
Order Processing
- Orders are typically processed within 1–3 business days.
- Orders placed on weekends or public holidays will be processed on the next business day.
- During busy periods, processing times may be slightly longer.
Delivery
Delivery times vary depending on the shipping option selected at checkout and your location.
Once your order has been dispatched, you will receive a confirmation email with tracking information (where applicable).
Please ensure that your shipping address is correct before placing your order. We cannot be responsible for delays or lost parcels resulting from incorrect address information provided by the customer.
Returns & Refunds
Due to the hygienic nature of our cosmetic products, all products are supplied with a hygiene seal.
Under the UK Consumer Contracts Regulations 2013, sealed goods that are not suitable for return for health protection or hygiene reasons are exempt from the usual 14-day cancellation right once the hygiene seal has been broken.
Accordingly:
- Products with an intact hygiene seal may be eligible for cancellation and return in accordance with your statutory rights.
- We cannot accept returns, exchanges or refunds for any cosmetic product where the hygiene seal has been removed, broken or tampered with.
- Returned items must be unopened, unused, in their original condition and include all original packaging.
We reserve the right to refuse any return that does not meet these conditions.
Damaged, Faulty or Incorrect Items
If you receive an item that is:
- damaged during delivery;
- faulty or
- incorrect,
please contact us at support@bambislifestyle.co.uk within 48 hours of receiving your order. Include:
- your order number;
- a description of the issue; and
- clear photographs showing the product and any damage.
Where appropriate, we will offer a replacement, repair, or refund in accordance with your statutory rights under UK consumer law.
Cancellations
Once an order has been placed, we begin processing it promptly. If you wish to cancel your order, please contact us at support@bambislifestyle.co.uk as soon as possible.
If your order has not yet been dispatched, we will do our best to accommodate your request. Once an order has been dispatched, it cannot be cancelled.
Your Statutory Rights
Nothing in this policy affects your statutory rights under UK consumer protection legislation. If goods are faulty, damaged, or not as described, you may be entitled to a repair, replacement, or refund in accordance with applicable law.
Contact Us
If you have any questions regarding shipping, your order, or this policy, please contact our customer support team at support@bambislifestyle.co.uk.
